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Redian Software
Services

From strategy to deployed software — with one partner

Customer journey design, omnichannel strategy and digital product strategy for banks, insurers and enterprises in regulated industries — turning a 3-year ambition into a quarterly delivery plan.

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CMMI Level 3 Appraised ISO Certified 200+ enterprises 5 regional hubs 9+ years of delivery
Outcomes that show up in production

The numbers we move.

Real benchmarks from four dimensions our clients measure us against.

  • 5–6 wk

    Full strategy delivery

    From listening sprint to delivery plan

  • $40–150K

    Engagement size

    Fixed scope, fixed price, fixed dates

  • 60%

    Of clients build with us

    40% take strategy to another integrator — no lock-in

  • 100%

    Senior delivery

    No partner-on-the-jet model

What we deliver

Everything in the box.

Comprehensive scope — designed to remove the gaps where most engagements typically slip.

  • 01

    Customer journey design

    From awareness to retention. Friction points mapped against your existing systems. Prioritised list of journey fixes with effort/impact scoring.

  • 02

    Omnichannel strategy

    Branch, contact centre, web, mobile, agent, broker — designed as one experience, not five disconnected silos.

  • 03

    Digital product strategy

    Product portfolio, pricing, packaging, launch sequencing. Tested against your competitive landscape and customer research.

  • 04

    Operating-model design

    Squads, tribes, platform teams — the team shape that delivers your strategy. Org chart, role definitions, ways of working.

  • 05

    Measurement frameworks

    NPS, NRR, time-to-quote, cost-to-serve — what to track, how to instrument, what to act on. Dashboards your leadership reads weekly.

  • 06

    Execution sponsorship (optional)

    We stay on as the bridge between business and engineering through delivery. 3–12 month fractional architect retainer.

Who hires us

Built for the way your team buys.

We've shaped this practice around the patterns we see most — match yours against the list.

  • BFSI leaders

    Banks, insurers, brokers, microfinance — where digital ambition collides with regulator constraints, legacy systems and risk-averse cultures.

  • Multi-region enterprises

    Multinationals consolidating customer journeys, branding and operations across geographies.

  • Mid-market scale-ups

    Companies past Series B needing strategic clarity on their next 3 years of product, customer journey and operating-model evolution.

  • PE-backed groups

    Investor-owned businesses executing the 100-day plan — need rapid digital strategy with clear KPIs against the next board meeting.

  • Africa & MEA enterprises

    Enterprises where Redian's regional presence enables strategy + delivery under one accountable relationship.

  • Regulated industries

    Healthcare, public sector, BFSI — where strategy must clear regulator review before it reaches customers.

Our process

How an engagement unfolds.

Transparent, milestone-driven, with clear owners and timeframes at every stage.

  1. 01Weeks 1–2

    Listening sprint

    Interviews with leadership, operators and customers. Document review. Benchmarking against industry peers. Output: written discovery report.

  2. 02Weeks 3–4

    Strategy synthesis

    Current-state assessment, options analysis, scored recommendation, target operating model. Internal sponsor briefing.

  3. 03Week 5

    Delivery plan

    12-month roadmap with owners, milestones, dependencies, budget envelope. Board-ready format. Q&A with leadership.

  4. 04Week 6

    Handover & launch

    Plan handed to your team or another integrator if you prefer. Internal change-management materials. Stakeholder communication pack.

  5. 05Optional

    Execution sponsorship

    We stay on as the strategy-to-engineering bridge through delivery — 3–12 month fractional architect or COO-style retainer.

Service overview

In depth — how this practice runs.

The long-form view of what we build, how we sequence it, and the stacks we run.

Strategy that ships

Digital consulting from most firms ends at the slide deck. Ours ends at deployed software. We sit between your business leadership and the engineers — turning a 3-year digital ambition into a quarter-by-quarter delivery plan that your team can actually execute.

Where we help

  • Customer journey design — from awareness to retention, mapped against your existing systems, identifying the friction points worth fixing.
  • Omnichannel strategy — branch, contact centre, web, mobile, agent, broker — designed as one experience, not five disconnected silos.
  • Digital product strategy — product portfolio, pricing, packaging, launch sequencing.
  • Operating-model design — squads, tribes, platform teams; the team shape that delivers your strategy.
  • Measurement frameworks — NPS, NRR, time-to-quote, cost-to-serve — what to track, how to instrument, what to act on.

How a digital consulting engagement runs

  1. Listening sprint (2 weeks) — interviews with leadership, operators and customers; document review; benchmarking.
  2. Strategy synthesis (2–3 weeks) — current-state assessment, options, scored recommendation, target operating model.
  3. Delivery plan (1 week) — 12-month roadmap with owners, milestones, dependencies, budget envelope.
  4. Optional execution sponsorship — we stay on as the bridge between business and engineering through delivery.

Where this matters most

Regulated industries — banking, insurance, healthcare — where digital ambition collides with regulator constraints, legacy systems and risk-averse cultures. We've delivered digital strategies for Tier-2 banks across East Africa, insurers in the UK and the Middle East, and mid-market enterprises in India.

How we differ from a Big-4 consultancy

  • We can build what we recommend. Our advice ends at deployed software, not a strategy slide.
  • No partner-on-the-jet model. The senior consultant in the room is the senior consultant on the project.
  • Fixed-scope engagements. No open-ended retainers; outcomes contracted upfront.
  • Domain depth. BFSI, AI/ML and CRM/ERP since 2016 — not generalists.
Why Redian

What makes us different.

Independent reasons clients pick us over Big-4 firms, boutique agencies and offshore vendors.

  • We can build what we recommend

    Most consultancies end at a deck. We end at deployed software through our [Custom Software Development](/services/custom-software-development) and [BFSI Solutions](/solutions/bfsi) practices.

  • Senior consultants only

    The strategy consultant in the room is the strategy consultant on the project. No partner-on-the-jet, no associate-driven delivery.

  • Regulated-industry depth

    BFSI heritage since 2016. We've designed digital strategies under RBI, FCA, IRDAI, CBK and CBUAE oversight.

  • Fixed scope, no lock-in

    Fixed-scope, fixed-price engagements. No open-ended retainers. 40% of clients take our strategy to another integrator — by choice, not friction.

Tech & tools

The stack we ship on.

We pick tools that fit the problem — not because they pay us margin.

  • Customer journey mapping
  • Service blueprinting
  • Jobs-to-be-Done
  • Kano analysis
  • Wardley mapping
  • TOGAF
  • OKRs
  • Lean Canvas
  • Value stream mapping
  • Agile / SAFe
  • Spotify model
  • Team Topologies
  • Mural
  • Miro
  • Figma
  • Lucidchart
  • Looker
  • Power BI
Proof from production

A case study that mirrors your use-case.

Real customer · real numbers · real go-live. Most of our work is under NDA — this is one we can share publicly.

HealthcareAfrica (Kenya, Rwanda, Ghana, South Africa)

Optimizing Allm Africa's Sales Process & Project Management

Client · Allm Afya

  • 4

    Countries unified

  • Real-time

    Regional visibility

  • One

    View of the customer

Allm Afya — a leading mobile-health provider — unified CRM, projects and collaboration across Kenya, Rwanda, Ghana and South Africa on Zoho, replacing siloed manual methods.

Tech stack

Zoho CRMZoho Projects
Read the full case study All case studies
Frequently asked questions

Everything you wanted to ask before the first call.

Don't see your question? Ask us directly →

How is Digital Consulting different from IT Consulting?

IT Consulting is technical — platform selection, architecture, vendor due-diligence. Digital Consulting is business-side — customer journeys, omnichannel strategy, product portfolio, operating model. Most clients need both, and we run them together when they do.

Do you do real customer research as part of the engagement?

Yes — interviews with end customers, branch staff, claims handlers, broker partners or whoever lives the journey. Not just executive interviews. The reality on the ground is where most strategies fall apart, so we go and check.

Can you build what you recommend?

Yes — that's the entire premise. Our advice ends at deployed software through our [Custom Software Development](/services/custom-software-development), [BFSI Solutions](/solutions/bfsi) and [AI/ML Development](/services/ai-ml-development) practices. About 60% of digital consulting clients move to a build engagement; 40% take the strategy to another integrator.

What's the typical engagement timeline?

Listening sprint: 2 weeks. Strategy synthesis: 2–3 weeks. Delivery plan: 1 week. Total: 5–6 weeks for a full digital strategy. Optional execution sponsorship runs 3–12 months as we bridge business and engineering through delivery.

Do you have experience in regulated industries?

BFSI heritage since 2016 — banks, insurers, microfinance institutions, brokers and aggregators across the USA, UK, Africa, the Middle East and India. We've designed digital strategies under RBI, IRDAI, FCA, CBK and CBUAE oversight.

How is your pricing structured?

Fixed-scope, fixed-price engagements — typically $40K–$150K for a full digital strategy depending on organisational complexity and geographic scope. Optional execution sponsorship at $6K–$15K per month. No open-ended retainers.

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