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Redian Software
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CRM & ERP implementation that your team will actually use

End-to-end CRM and ERP implementation across Zoho One (Advanced Partner), Salesforce, Odoo (Official Partner) and SuiteCRM. Multi-region rollouts, data migration, integration and adoption programmes that get your team to actually use the system.

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CMMI Level 3 Appraised ISO Certified 200+ enterprises 5 regional hubs 9+ years of delivery
Outcomes that show up in production

The numbers we move.

Real benchmarks from four dimensions our clients measure us against.

  • 200+

    CRM/ERP rollouts

    Across the USA, UK, Africa, UAE and India

  • 80%+

    90-day adoption

    vs industry avg of under 40%

  • 8–28 wks

    Implementation time

    From SME Zoho to enterprise Salesforce

  • Advanced

    Zoho Partner status

    Plus Odoo Official + Salesforce consulting

What we deliver

Everything in the box.

Comprehensive scope — designed to remove the gaps where most engagements typically slip.

  • 01

    Process discovery before config

    We map your actual sales, service and ops processes before changing anything in the system. Configuration follows reality, not vendor templates.

  • 02

    Data migration with rollback

    Extract, cleanse, deduplicate, enrich and validate before import. Trial migrations against UAT before live cutover. Rollback procedures if validation flags issues.

  • 03

    Custom modules & integrations

    Deluge / Apex / Python custom development. 100+ integrations across payment, accounting, telephony, marketing automation and identity.

  • 04

    Workflow automation

    Lead routing, approval chains, escalations, alerts, notifications. The repetitive work the system should be doing, not your operators.

  • 05

    Adoption programmes

    Training, change management, gamification, internal champions and post-go-live coaching. The reason our adoption rate at 90 days averages 80%+.

  • 06

    Long-term support

    Managed admin, optimisation, new-feature rollouts, version upgrades. Most clients keep us on by choice, not by lock-in.

Who hires us

Built for the way your team buys.

We've shaped this practice around the patterns we see most — match yours against the list.

  • BFSI back-office

    Tier-2 banks, microfinance institutions, brokers and insurers — Zoho One and SuiteCRM for customer service, broker management and lending ops.

  • Manufacturing & distribution

    Odoo ERP for production, inventory, MRP, sales and finance — multi-entity, multi-currency rollouts.

  • Mid-market scale-ups

    Zoho One for sales, marketing, finance, HR, support — multi-region rollouts as the business expands.

  • Multi-country enterprises

    Single CRM/ERP rolling out across 5–15 countries with localised currencies, taxes, regulators and languages.

  • Staffing & services firms

    Zoho Recruit + Books + People + CRM for staffing, professional services and consulting groups operating across borders.

  • Enterprise migrations

    Migration from Salesforce, Microsoft Dynamics, Sage or legacy custom CRM — data, customisation, training and parallel-run cutover.

Our process

How an engagement unfolds.

Transparent, milestone-driven, with clear owners and timeframes at every stage.

  1. 01Weeks 1–3

    Discovery

    Current-state interviews, process mapping, gap analysis. Score against the target platform. Written discovery report before scoping the build.

  2. 02Weeks 4–12

    Configuration & customisation

    Module setup, custom development (Deluge / Apex / Python), integration build. Working software demonstrated every two weeks.

  3. 03Weeks 4–10 (parallel)

    Data migration

    Extract, cleanse, deduplicate, enrich, validate. Trial migrations against UAT. Rollback procedures locked before any live data movement.

  4. 04Weeks 12–14

    UAT & training

    User acceptance testing with your operators. Training programmes, internal champions, change management materials. Dry-run with real users before launch.

  5. 05Weeks 14–16

    Go-live & hypercare

    Supported launch with named engineers on call. Two weeks of hypercare with daily standups. Adoption tracking from day one.

  6. 06Ongoing

    Optimise & evolve

    Quarterly business reviews and optimisation sprints. New-module rollouts, integrations, performance tuning, user training refreshers.

Service overview

In depth — how this practice runs.

The long-form view of what we build, how we sequence it, and the stacks we run.

Beyond "installed"

Most CRM/ERP projects deliver a configured product. Few deliver an adopted one. We've spent a decade specialising in the second — process discovery before configuration, real data migration with deduplication and rollback, and adoption programmes that get your team to live in the system instead of falling back to spreadsheets.

Platforms we implement

  • Zoho One / Zoho CRM — Advanced Zoho Partner since 2017. Multi-region rollouts across CRM, Books, Recruit, Desk, Creator, People and Inventory. Zoho Key Business Contributor award winner (Kenya 2026).
  • Salesforce — Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Industries (Financial Services Cloud).
  • Odoo — Official Partner and Learning Partner. Manufacturing, distribution, services, retail.
  • SuiteCRM / SugarCRM — open-source flexibility for regulated industries.
  • Zuper — field service management for workforce-heavy organisations.

What we deliver

  • Process discovery before configuration — we map your actual sales, service and ops process before changing anything in the system.
  • Data migration with deduplication, enrichment and rollback — clean import from your existing CRM, ERP, spreadsheets or legacy database; rollback if validation fails.
  • Custom modules and integrations — Deluge / Apex / Python customisation; integration with your payment gateways, telephony, accounting, marketing automation.
  • Workflow automation — lead routing, approval chains, escalations, alerts, notifications.
  • Adoption programmes — without which the rest doesn't matter. Training, change management, gamification, internal champions, post-go-live coaching.
  • Long-term support — managed admin, optimisation, new-feature rollouts, version upgrades.

How an implementation runs

  1. Discovery (1–3 weeks) — current-state interviews, process mapping, gap analysis, scoring against target platform.
  2. Configuration & customisation (4–12 weeks) — module setup, custom development, integration build.
  3. Data migration (parallel) — extraction, cleansing, deduplication, enrichment, validation.
  4. UAT & adoption (2–4 weeks) — user acceptance testing, training, dry-run with real users.
  5. Go-live & hypercare (2 weeks) — supported launch with named engineers on call.
  6. Ongoing optimisation — quarterly business reviews and optimisation sprints.

Where we've delivered

200+ enterprises across the USA, UK, Africa (Kenya, Ghana, Tanzania, Uganda, Ethiopia), the Middle East and India. BFSI clients, manufacturing groups, professional services, staffing firms and SaaS companies. Multi-country rollouts standard.

Why Redian

What makes us different.

Independent reasons clients pick us over Big-4 firms, boutique agencies and offshore vendors.

  • Advanced Zoho Partner

    Advanced Zoho Partner since 2017. Zoho Key Business Contributor — Kenya 2026. Direct support escalation and early product access.

  • Platform-agnostic recommendation

    Advanced Zoho Partner + Odoo Official Partner + Salesforce Consulting. We recommend the right fit, not the one we sell most.

  • Adoption is the entire point

    80%+ adoption at 90 days vs industry average under 40%. Most vendors deliver a configured system; we deliver an adopted one.

  • Multi-region delivery

    Multi-country, multi-currency, multi-language rollouts as standard. We've shipped CRM/ERP across 5 continents.

Tech & tools

The stack we ship on.

We pick tools that fit the problem — not because they pay us margin.

  • Zoho One
  • Zoho CRM
  • Zoho Books
  • Zoho Recruit
  • Zoho Desk
  • Zoho Creator
  • Zoho People
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Industries
  • Odoo Enterprise
  • Odoo Community
  • SuiteCRM
  • SugarCRM
  • Deluge
  • Apex
  • Python
  • Stripe
  • Razorpay
  • M-Pesa
  • Flutterwave
  • QuickBooks
  • Xero
  • Tally
  • Twilio
  • Aircall
Proof from production

A case study that mirrors your use-case.

Real customer · real numbers · real go-live. Most of our work is under NDA — this is one we can share publicly.

Staffing & RecruitingEast Africa (Kenya, Uganda, Tanzania, Rwanda, South Sudan)

Zoho One Implementation for Q-Sourcing Servtec — unifying HR & Finance across East Africa

Client · Q-Sourcing Servtec

Timeline · Multi-country phased rollout

  • 5,000+

    Employee profiles on one platform

  • 5

    Countries unified

  • 1

    Day to close monthly payroll (from days of reconciliation)

A leading HR solutions provider implemented Zoho One to unify disparate systems across five East African countries, eliminating data silos for an organisation managing 5,000+ employee profiles.

Tech stack

Zoho OneZoho RecruitZoho PeopleZoho ConnectZoho BooksZoho CreatorRedian Zoho Payroll
Read the full case study All case studies
Frequently asked questions

Everything you wanted to ask before the first call.

Don't see your question? Ask us directly →

Which CRM or ERP platform should we pick — Zoho, Salesforce, Odoo or SuiteCRM?

Depends on your scale, budget, regulatory needs and internal capability. **Zoho** for SME to mid-market value-for-money. **Salesforce** for enterprise scale and Industries-specific functionality. **Odoo** for manufacturing/distribution with tightly integrated ERP. **SuiteCRM** for open-source flexibility in regulated industries. We're partner-agnostic — we recommend the right fit, not the one we sell most.

How long does a CRM/ERP implementation take?

Standard SME Zoho One: 8–12 weeks. Salesforce mid-market: 12–20 weeks. Odoo manufacturing implementation: 16–28 weeks. Multi-country enterprise rollout: 6–12 months. Phased rollouts (country-by-country or module-by-module) often beat big-bang.

Will you migrate our data from the old system?

Yes — that's where most implementations fail. We extract, cleanse, deduplicate, enrich and validate before import; we run trial migrations against UAT before the live cutover; we have rollback procedures if validation flags issues. Sources: any CRM, ERP, spreadsheet or legacy database.

Will my team actually adopt this CRM/ERP?

Adoption is the entire reason we exist as a CRM/ERP partner. Training programmes, internal champions, change management plans, gamification, post-go-live coaching for 4–8 weeks. Our adoption rate at 90 days post-go-live averages 80%+ — most vendor implementations land below 40%.

What's your relationship with Zoho, Odoo and Salesforce?

**Advanced Zoho Partner** since 2017 (Zoho Key Business Contributor 2026 winner — Kenya). **Odoo Official Partner and Learning Partner**. **Salesforce Consulting Partner**. These mean direct support escalation, early product access and certified consultants — not just reseller status.

Do you handle integrations with our payment, accounting and telephony systems?

Yes — Stripe, Razorpay, PayPal, M-Pesa, Flutterwave, QuickBooks, Xero, Tally, Twilio, Aircall, Microsoft Teams, Slack, and 100+ others. Built-in integrations where they exist, custom Deluge/Apex/Python where they don't.

Can you customise without locking us into your team?

Yes — clean code, documented architecture, training your in-house admin team during the implementation. Most clients keep us on for ongoing optimisation by choice, not because they have to. Zero vendor lock-in.

Do you work with banks and insurers?

Yes — Zoho and SuiteCRM specifically for banking and insurance back-office, broker management and customer service. We've deployed CRM for Tier-2 banks, microfinance institutions, brokers and insurers across the USA, UK, Africa, the Middle East and India.

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