Field service teams lose hours every day to the gap between the dispatch board and the technician's van. Redian builds mobile-first field service management platforms for utilities, energy operators, equipment OEMs, telecoms and facilities businesses — systems that close that gap so the right engineer arrives with the right parts and the right paperwork the first time.
What it does
A Redian FSM platform runs the full cycle from work request to invoice. Calls and tickets land in a single queue. The scheduler — assisted by skill, SLA, location and shift constraints — assigns the job to the right crew. The technician picks it up on a mobile app that works offline in a basement or a remote substation, completes the work with structured forms and photos, captures parts consumed, gets a signature, and triggers the invoice — without re-keying anything back at the office.
The outcome buyers care about: more jobs per technician per day, fewer repeat visits, cleaner asset histories, and a billing cycle that closes in days not weeks.
Where it fits
We deploy FSM for mid-market and enterprise operators where field work is the business, not a side function:
- Utilities and energy — meter operations, network maintenance, solar and EV installation, LPG and pipeline service
- Equipment OEMs and dealers — installation, warranty work, AMC and break-fix service contracts
- Telecoms and ISPs — tower crews, fibre rollouts, CPE installations
- Facilities, HVAC and lifts — planned preventive maintenance and reactive call-outs
- Insurers — loss adjusters, surveyors and salvage networks (often paired with our claims management platform)
Typical scale is 50 to 5,000 field resources across one or more countries. We have live deployments across India, the UK, the UAE and East Africa.
Core modules
Work order management. Configurable work order types — installation, PPM, break-fix, audit, survey — each with their own checklists, skill requirements and SLA clocks. Linked to the customer, the site and the asset, not floating on their own.
Dispatch and scheduling. A map-and-Gantt scheduler with drag-and-drop, capacity heatmaps, and an auto-assign engine that optimises on travel time, skills, parts availability and SLA risk. Manual override is always one click away — dispatchers don't trust black boxes.
Mobile technician app. Offline-first on Android and iOS. Route view, job details, dynamic checklists, photo and signature capture, barcode and asset-tag scanning, parts consumption, and time tracking. Syncs when signal returns.
Asset and site register. Every serviced asset has a record — make, model, serial, install date, warranty, service history, meter readings. The mobile app surfaces this on arrival so the technician knows what they're walking into.
Parts, van stock and procurement. Van-level inventory, replenishment triggers, returns and warranty parts handling. Integrates with your ERP — we have ready connectors for Odoo, NetSuite, SAP B1, Tally and Zoho Inventory.
Contracts, SLAs and billing. AMC contracts, entitlements, SLA tracking with escalation, and automated invoicing — fixed price, time and material, or contract-covered. PDF invoices and tax-compliant outputs for India GST, UK VAT and GCC VAT.
Customer self-service. A portal and WhatsApp/SMS flow for booking, ETA tracking, technician identity verification, and post-job feedback. Reduces inbound call volume materially.
Analytics. First-time-fix rate, mean time to repair, technician utilisation, SLA compliance, revenue per van, parts wastage — dashboards built for the operations director, not the BI team.
Build approach
We rarely build FSM from a blank page. Most engagements combine a proven core — often built on Zoho FSM, Creator and CRM or SuiteCRM extended with custom services — with a custom mobile layer and the integrations specific to your stack: GIS, smart meters, IoT telemetry, payment gateways, accounting and HRMS.
For organisations that want their own product, we build ground-up FSM platforms with our custom software development and AI/ML teams — including predictive maintenance models, route optimisation, and computer vision for damage assessment on the technician's phone.
Why Redian
Field service projects fail on the edges — the offline sync that drops a job, the dispatch board nobody trusts, the invoice that won't reconcile. We've shipped enough of these to know where those edges are. As a CMMI Level 3 appraised, ISO certified delivery organisation with 200+ clients across five hubs in Noida, Nairobi, Dubai, London and New York, we run FSM programmes with the rigour of regulated-industry delivery and the pace of a product team.
Engagements are typically structured as a fixed-scope phase one followed by managed evolution, or as a global capability centre when you want a dedicated, badged Redian team operating as your in-house FSM squad.
Working with Redian
If your field operation is bottlenecked by spreadsheets, phone calls and re-keyed data, we can usually map a six-to-nine month path to a deployed platform — phased, with the first depot live in twelve weeks. Get in touch to scope a pilot, or browse our case studies for how we've delivered field-heavy systems in similar markets.