Insureme is an insurance aggregator and brokerage company operating in Kenya. Company provides insurances from most of the leading insurance companies with their digital first approach.
Challenges
The client identified several key challenges in insurance sector, these included -
01
low penetration rate
02
Insurance literacy
03
Selection of right insurance product
04
Policy generation waiting time
05
Fraud at policy payments
06
Difficulties in endorsements and cancellation
07
Renewal notifications
08
Easy customer onboarding and digital KYC
09
Best customer relationship and engagement
Requirement
On the basis of problems identified by the customer, The client identified the key requirements that their ideal solution must fulfill
Digital insurance aggregator system
Compare policies from various insurers
Enable online policy purchases
Online payments
Secure online payment processing
Customization and configuration
Admin and insurer-defined policy options
Customer profile
Personalized profiles with policy history
Policy renewal and expiration alerts
Real-time policy generation
Instant policy generation upon payment
Policy management
Endorsements, cancellations and changes
Integration with various services such as e-KYC
Conduct online identity verification
Solution
We have developed a comprehensive solution that encompasses of a digital insurance aggregator system, streamlining the onboarding of multiple insurance companies while seamlessly integrating with insurance underwriting systems for immediate policy generation. This solution provides insurance companies with powerful backend management tools allowing efficient control over product details and calculations. In addition, we have also integrated with Mpesa and Lipa PolePole to ensure a smooth and secure online payment process.
For enhanced security and compliance, our system incorporates robust customer verification mechanisms through integration with E-KYC and NTSA, along with verification using National ID and KRA pin with KRA. This holistic approach guarantees real-time policy issuance, secure payments and simplified backend control, catering to the specific needs of insurance providers.
Customers also benefit from our user-friendly platform, which includes personalized profiles that enables them to conveniently access and review their purchased policies, initiate renewals and receive timely expiration alerts. When applying for a policy, customers can expect instant policy generation upon payment. Furthermore, our platform supports online payments, allows policy modifications, and provides the option to cancel policies, ensuring a comprehensive and flexible insurance experience.
Technologies
Angular
Node.js
MySQL
Business Impact
We Create a Valuable Difference
Automation enabled by
0%
Improvement in productivity by
0%
Outcome
After the smooth migration from the insurance platform to the insurance aggregator platform, the project was delivered on time and it met the requirements as they were stated by the client.